Hidden Disabilities

Education and training in the hospitality and tourism sector
Services

Hidden Disabilities

Education and training in the hospitality and tourism sector
Services

Inclusion Consultancy Australia provides education, training and information to hospitality and tourism service providers around hidden disabilities including autism and mental health.

Using lived experiences we will provide simple strategies to make your organisation more inclusive and welcoming for everyone.   

Stressful Travel

Raising Awareness

Our goal is to raise awareness of hidden disabilities within the wider community. Our focus is on providing education and training for hospitality and tourism service providers to enable them to provide meaningful experiences to people with disabilities and their families. With over 4.4 Million people, or 1 in 5 people in Australia having some form of disability, there is an ever increasing need for understanding and support. The vast majority of these people have an ‘invisible disability’ which means that you can not tell just by looking at them ie. no wheelchair, walking aids or guide dog.

People with a disability are three times as likely to avoid an organisation and twice as likely to dissuade others because of an organisation’s negative diversity reputation

Some worrying statistics for businesses

%

 of people with a disability are often treated less favourably than customers without a disability

%

of people with a disability have experienced discrimination by one or more of the organisations they’ve recently interacted with

people with a disability report that their customer needs are often unmet

Source: ‘Missing out: The business case for customer diversity’ 2017, Australian Human Rights Commission, viewed 27 August 2019.

Meet the Founder

Tammy decided to start ICA in 2021 after another family holiday left her feeling disappointed and saddened at the lack of understanding of hidden disabilities within the hospitality and tourism sector. While there are some tourism service providers who excel in this sphere, Tammy found that they are very much rare gems. Tammy has worked in tourism services for the past 5 years and as a youth worker for the 10 years prior, in various roles including disability and mental health. In 2019 her son was diagnosed with Autism and ADHD, while Tammy has been living with PTSD, anxiety and panic attacks for many years.

Tammy - Inclusion Consultancy Australia Founder

How we can help

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Service Provision Support

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Autism Awareness Training

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Mental Health Training

Inclusion Consultancy Australia

Education and training in the hospitality and tourism sector

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